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Return and Exchange Policy

 

At Indic Roots, we are committed to providing our customers with high-quality products and exceptional service. We want you to be completely satisfied with your purchase, but we understand that sometimes returns or exchanges are necessary. This return and exchange policy applies to all products purchased through our website.

Returns

If you are not satisfied with your purchase, you may return the item(s) within 30 days of purchase for a refund or exchange. To initiate a return, please contact us at [insert contact information] within 30 days of your purchase. We will provide you with a return authorization number and instructions on how to return the item(s). All returned items must be in their original condition and packaging, with all tags attached.

Once we receive your returned item(s), we will inspect them to ensure they are in their original condition. If the item(s) are in their original condition, we will process a refund to your original form of payment within 5-7 business days. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs.

Exchanges

If you would like to exchange an item, please contact us at [insert contact information] within 30 days of your purchase. We will provide you with an exchange authorization number and instructions on how to exchange the item(s). All exchanged items must be in their original condition and packaging, with all tags attached.

Once we receive your exchanged item(s), we will inspect them to ensure they are in their original condition. If the item(s) are in their original condition, we will process the exchange and ship out the new item(s) within 5-7 business days. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs and any difference in price for exchanged items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [insert contact information] within 7 days of receiving your order. We will provide you with instructions on how to return the item(s) for a refund or exchange.

Contact Us

If you have any questions or concerns regarding our return and exchange policy, please contact us at [insert contact information]. We will be happy to assist you.

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