Shipping Policy

Thank you for shopping with Indic Roots. We aim to deliver your orders quickly, safely, and transparently. Please read below for details on order processing, delivery timelines, and international shipping.

Order processing

  • Orders placed before 2:00 PM (EST) are usually processed and shipped the same business day.

  • Orders placed after 2:00 PM, on weekends, or on public holidays will be processed on the next business day.

Domestic delivery timelines

Delivery times depend on your location and the shipping option selected at checkout:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Order tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your order and check delivery status.

International shipping

We ship worldwide 🌍

  • International shipping charges are calculated at checkout and paid by the customer.

  • Any customs duties, taxes, or import fees charged by the destination country are the customer’s responsibility.

International delivery timelines

  • Standard International Shipping: 5–12 business days

  • Delivery times may vary due to customs clearance or courier delays beyond our control.

International returns & exchanges

  • We do not accept returns or exchanges on international orders unless the product arrives damaged or defective.

  • If your order is damaged, please notify us within 48 hours of delivery with clear photo or video proof.

  • Returns sent without prior approval will not be accepted.

  • Approved refunds will be processed to the original payment method within 7–10 business days.

Important international shipping notes

  • We are not responsible for delays caused by customs, natural events, or courier issues.

  • Please ensure your shipping address is accurate. We are not liable for lost packages due to incorrect details provided at checkout.

Shipping restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • We cannot ship hazardous items, including flammable or aerosol products.

Returns (Domestic orders)

If you’re not satisfied with your purchase, you may request a return or exchange within 30 days of purchase. Please refer to our Returns Policy for complete details.

Contact ss

If you have any questions about shipping, feel free to contact us at:
📧 info@indicroots.in

We’re always happy to help 🤍