Return and Exchange Policy

At Indic Roots, we care about the quality of our products and your experience. While we strive to deliver items you’ll love, please note that due to the nature of food:

  • No returns or refunds are accepted if the product reaches you in good condition.

  • This is to ensure food safety and hygiene.

  • Exceptions may be considered only in special circumstances:

    • Product arrives damaged or defective

    • Wrong product is delivered

    • Manufacturing defects

How to request a return or exchange (for exceptions)

  1. Contact us within 7 days of delivery at info@indicroots.in with photos of the issue.

  2. Our team will review the request and approve it if it qualifies.

  3. Replacement or refund will be processed once the item is received and inspected.

Key Points

  • Products must remain in their original packaging.

  • Shipping charges are non-refundable.

  • Return shipping costs will be borne by the customer (if applicable).

  • Refunds, where approved, will be processed to the original payment method within 5–7 business days.

Exchanges

  • If you’d like to exchange a product, contact us at info@indicroots.in within 30 days of purchase.

  • Conditions for exchange:

    • Product must be unused and in original packaging

    • Shipping charges are non-refundable

    • Any price difference for the exchanged item will need to be paid by the customer

  • Once approved and received, the replacement product will be shipped within 5–7 business days.

Damaged or defective items

  • If your order arrives damaged or defective, contact us within 7 days of delivery at info@indicroots.in with images of the product and packaging.

  • We will assist you with a replacement or refund.

Need help?

For any questions regarding returns or exchanges, contact us at info@indicroots.in.
We’re always happy to help!